Frequently Asked Questions About Our Kelowna Cleaning Services

We are a local, family-owned, residential and commercial cleaning services business in Kelowna, BC. As a company, we are working towards providing customized cleaning solutions for each and every client. We specialize in customer satisfaction and backing our GET IT RIGHT Guarantee.

What you get with Get It Right:

• Reliable, high-quality, and trustworthy cleaners for your home, business or Airbnb rentals
• More free time for you to focus on life instead of cleaning
• Professional Cleaners that are background checked and have an eye for detail when it comes to cleaning.

We are a locally owned family business that is one of the leading providers of residential & vacation rental cleaning services in the Okanagan. We provide Kelowna & West Kelowna homeowners with a convenient professional cleaning service that provides them with a consistent detail-oriented spotless property!

Our Kelowna cleaners bring all cleaning products, magic erasers, mops, bags of clean microfiber cloths, Swiffer dusters, and HEPA filtered vacuums (high-efficiency particulate absorbing filters). Our Cleaning Company also provides:

• Background Checked Employees
• Our Get It Right Guarantee
• Free Cleaning Estimates
• Airbnb Laundry Service
• Insured Employees
• Free Cleaning Blog Tips

We provide the following cleaning services in Kelowna, West Kelowna, Lake Country and Peachland areas. Some areas may be subject to additional charges for drive time.

• Deep Residential Home Cleaning Services
• Airbnb & Vacation Rental Cleaning Services
• Move In & Move Out Cleaning Services
• Light Commercial Cleaning Services
• Post Construction Cleaning Service
• Organization & Laundry Service
• Office Cleaning Services

Our quality control system is interactive and is dependent upon your feedback and communication to run smoothly. We would appreciate your input on the overall experience and quality you are receiving so that we may address issues that are important to you. We will correct or address any issues we are made aware of. Our staff takes great pride in the work they do and also want to be informed when you are disappointed with the service. Your feedback is a very valuable way to help us serve you better.

While it's our mission to provide the best service from the get go, if for some reason you're not satisfied with the job the team has done, please reach out and address your problem so we can come up with a solution with you.

In order to be eligible for the guarantee, you must have paid for our services, and notify us about the problem in a week's time. If something has happened or was missed, please let us know so we can figure out a solution.

Trust is essential when it comes to choosing a cleaning service provider. At Get It Right Professional Cleaning Services, we prioritize your peace of mind. Our team members undergo rigorous training and pass criminal background checks to ensure they meet our high standards. This ensures that our clients receive top-quality, professional, and reliable services from our experienced and trustworthy staff.

You'll need to schedule cleaning services 48 hours before. However, we highly recommend scheduling as far in advance as possible, or you can also schedule re-occurring weekly and bi-weekly cleanings. We always do our best to accommodate your needs but if you schedule cleaning services last minute (under 48 hours), we unfortunately cannot guarantee availability due to our limited availability.

If you're looking for cleaning services in Kelowna or West Kelowna, we try to fit any schedule! Please call or contact us to arrange a booking.

• Weekly
• Bi-Weekly
• Monthly
• One-Time Cleaning
• Move-In / Move-Out Cleaning
• Airbnb / Vacation Rental Cleaning

Most people have a key code, lockbox or hide the key somewhere for the cleaners. Please let us know on the phone the location of the key or lockbox code when you book. We can also hold on to a spare key. All we ask is there is a guaranteed way for the cleaners to get in so there is no time wasted.

We also recommend vacation rental owners to have a spare key for us, we do not want to have to be waiting around to turn over the key at the end of every clean.

Yes, our professional cleaners bring all products! The cleaners will bring all products for cleaning, with HEPA filtered vacuums, microfibre mops and a bag of microfibre cloths for dusting and wiping. However, the cleaners will not bring laundry detergent or dishwasher soap. Just tell us where those are stored at your unit.

Get It Right never requires tipping, but it is a wonderful way to say thank you to your service provider. It's not necessary but a personal note from you expressing your appreciation for their service can go a long way.

Our cleaning company provides an off site laundry service! Unfortunately we do not offer on site laundry service due to the summer season rush, as we often clean with bigger teams and there is not enough time to finish all loads on site.

For laundry we have to take off-site to wash, dry and fold there is a $20 charge per laundry load.

Your cleaners follow our Airbnb Checklist and will keep an eye out for damages and report anything unusual. However, we are not responsible for damages caused by the guests, or for missing any damages by the guest.

We get it, sometimes guests may cancel last minute and things come up. Because of this, we do not have a cancellation fee if you cancel your cleaning services at least 24 hours before the cleaning. If you cancel within 24 hours of the clean, a last-minute cancellation fee applies.

If for some reason the key is missing or the code is not working, the cost is on you for the time it takes for you to provide a way into the house, or a cancellation fee applies to reimburse the time of the cleaners.

In the instances when our employees have to wait 30 minutes or longer for someone to open the door, bring keys, complete the work, etc. We reserve the right to reduce the time of the appointment by the amount of time our team members had to spend waiting, or charge for the wait time at $40.00 an hour per person, in addition to your cleaning rate.