Trained professionals
When you book with us, you can rely that all of the cleaners that are with Get It Right are trained professional cleaners with an eye for detail. You can relax knowing that, through us, your place will always be neat and clean when we're done.
In order to provide our clients with the best cleaning experience possible and ensure your home is in good hands, we perform an extensive background check and interviews for our cleaners prior to any employment.
Your home is a sanctuary and your office is oftentimes a second home. In addition to background checks, our Kelowna Maids are trained with our in depth detail-oriented cleaning training program, so we can provide you with unmatched service.
Our Standards
We guarantee you will never have to sign a contract with us.
We guarantee that our team members have passed a criminal background check and are polite, honest, and presentable at all times.
We guarantee we are insured and liable.
We guarantee outstanding customer service, thorough and immediate response to customer's needs and issues, and prompt resolutions and follow-ups to all situations.
We guarantee security. Our team members are trained in securing your building keys and security codes.
We guarantee a personalized cleaning service program designed to clean your home or building with the utmost efficiency. This program takes into account your specific cleaning services needs and addresses the particular cleaning priorities you set out with our cleaners.
We guarantee that we are knowledgeable about cleaning techniques, products, and equipment to maintain your home or building.
We guarantee confidentiality in regards to your personal information and anything we see at the clean. We do not share information about your business, read documents, disrupt paperwork, or access computers.
We also offer our 100% Satisfaction Guarantee for your home cleaning services. While it's our mission to provide the best service from the get go, if for some reason you're not satisfied with the job the team has done, please reach out and address your problem so we can come up with a solution with you.
In order to be eligible for the guarantee, you must have paid for our services, and notify us about the problem in a week's time.
Our quality control system is interactive and is dependent upon your feedback and communication to run smoothly. We would appreciate your input on the overall experience and quality you are receiving so that we may address issues that are important to you. We will correct or address any issues we are made aware of. Our staff takes great pride in the work they do and also want to be informed when you are disappointed with the service. Your feedback is a very valuable way to help us serve you better.
Policies
We will not be able to service your home if someone in your house has tested positive for COVID-19 or is currently sick. Please reschedule your clean or have everyone completely out of the house and inform us. We are very sorry for this inconvenience.
We also have the right to refuse unsafe work.
Free, no-obligation estimates
Background checked, trained and insured, with no contracts to sign.
